Ada AI Integrations 2026

Ada sits on top of Zendesk so resolved tickets are automatically closed in Zendesk and escalated tickets are routed to the right agent queue with full conversation history attached, keeping your helpdesk as the single source of truth.

Reads customer account records, purchase history, and case history from Salesforce in real time to personalise AI responses, and writes resolved actions (address updates, plan changes, refunds) back to the Salesforce record automatically.

Integrates with ServiceNow's IT service management platform to handle IT helpdesk tickets, password resets, and software access requests automatically, reducing the load on internal IT support teams.

Deploys Ada as the automated responder on your Facebook Messenger business inbox, handling customer inquiries from Facebook users without requiring a human agent to monitor the inbox.

Connects Ada to the WhatsApp Business API (a paid business account type that lets you send automated WhatsApp messages from software) so customers can get instant AI-powered support through the messaging app most commonly used in Africa, Asia, and Latin America.

Provides the voice and SMS infrastructure that powers Ada's phone agent and text message support channels, handling call routing, speech-to-text conversion, and message delivery across over 180 countries.

Sends notifications to the support team's Slack channel when Ada escalates a ticket to a human agent, so agents are alerted instantly rather than checking the helpdesk dashboard continuously.

Reads and writes CRM contact records in HubSpot during conversations, allowing Ada to personalise responses based on the customer's history and update the contact record after resolving a request.

Connects Ada's voice agent to enterprise telephony infrastructure from Avaya (one of the largest enterprise phone system providers), enabling AI-powered phone support for companies running large contact centre operations.

Reads order status, shipping details, and return eligibility from Shopify in real time to answer customer questions about their purchase, allowing Ada to resolve order inquiries without a human agent checking the Shopify admin.

Allows enterprise developers to push conversation data to and from Ada programmatically, enabling custom integrations with proprietary internal systems that do not have pre-built Ada connectors.